Hallo!
Excalibur hat eine Rückrufaktion für die Matrix Mega 405 eingeleitet.
Wenn man die Compoundarmbrüste auf seiner Homepage derart runterreißt, sollte man bitte darauf achten, dass die eigenen Produkte in Ordnung sind!!!
Frei nach dem Motto: "Wer im Glashaus bumbst, sollte das Licht nicht anmachen!"
Genug der Schadenfreude, die Sache scheint ernst zu sein:
IMPORTANT SAFETY NOTICE ABOUT EXCALIBUR MATRIX 405 CROSSBOW RECALL
It has come to our attention that the potential exists for accidental discharge to occur in some of our
Matrix 405 crossbows sold after January 1, 2014. This appears to involve the sear contacts wearing
prematurely due to a differential in hardness between the two sear contact areas within the trigger
mechanism. As a result, the crossbow may fire when an arrow/bolt is in place, but without the trigger
being depressed.
At Excalibur, we have the utmost concern for the safety of our customers, and we are taking immediate
action to address this situation by recalling all Matrix 405 crossbows purchased after January 1, 2014
and repairing them at our expense.
If you purchased a Matrix 405 after January 1, 2014, please do the following:
- Stop using your Matrix 405 crossbow immediately.
- If you can, return it to the dealer from whom you purchased it.
- If this is not convenient, we ask that you ship it back to us at our expense.
- If you are shipping the crossbow to us, please call our customer
service department at 800-463-1817 to address the shipping cost and
obtain a return authorization number to aid in tracking the process.
U.S. customers please ship your crossbow to either one of our US
Warranty locations; Woody's Sporting Goods, 35 Werner St., Wernersville,
PA 19565,
or Horizontal Archery, 37432 Fifth Ave., Sardis, OH, 43946.
Canadian customers please ship your crossbow to Excalibur Crossbow, 2335 Shirley Drive, Kitchener, Ontario, N2b 3X4.
To ship your crossbow, please remove the front limb unit using the two riser mount bolts under the front of the mainframe,
remove the scope and rings using the nuts which clamp the rings to the scope mount, and remove the quiver mount. The stock
unit can then be securely packaged and shipped to the appropriate address for inspection and repair.
If you have any questions about this process, please contact our customer service department at 800-463-1817.
Once we have received your crossbow, we will repair and return it to you as quickly as possible, also at our expense.
We at Excalibur sincerely regret the inconvenience caused by this situation, and we will strive to quickly and effectively
correct the issue so that you can continue to enjoy your Matrix 405 crossbow. Thank you for your patience and understanding
with this issue.